“We’re not showing the market our best selves – we’re not telling the right story…”
“People aren’t engaging in what we’re trying to achieve. We need a better brand, we need more buy-in.”
“We don’t even know how to get started on digital… or how to make the most of it in the professional services industry.”
Human centred design is a framework for management and design that brings a human perspective in to every stage of the problem-solving process.
As with any good consulting, the focus is on the value the engagement creates. And while most consultants sit their value creation cost-reduction line. The implications for design-led consulting effect the revenue lines of an organisation. By focusing on human centred design, we can insist on the value our engagement creates, wherever that might be and use innovative tools and processes to enable that.
Popularised through the work of David Kelly and his firm IDEO, the human centred design process is a leading practice of applying empathy to problem-solving and making work matter to people.
I found them in businesses everywhere… from startups to businesses to banks, from project management to accounting, education to design, engineering to member services and almost everything in between…
– Dave Yeates